#008: The Hidden Costs of Inventory Hoarding

Ever feel like you're spinning your wheels, trying everything to boost sales but nothing seems to work? 

In this episode, retail expert Cathy Donovan Wagner shares a guaranteed strategy that transformed one desperate retailer's sales by $30,000 in just one week. From mindset shifts to actionable strategies, Cathy will guide you, step-by-step, on how to provide exceptional customer service and turn your top customers into loyal, raving fans.

If you're ready to overcome your fears, embrace your CEO mindset, and deliver personalized, high-impact service that sets your store apart—hit play now!

What You’ll Learn in This Episode

• Why your mindset might be blocking your sales success and how to fix it.
• The five steps to leverage your top customers for a significant sales boost and revenue growth.
• The secret to delivering exceptional customer service that no competitor can match.
• How strategic engagement leads to higher conversion and long-term profit.

Key Moments

• [02:33] The step-by-step strategy to engage your top 100 customers. 
• [06:31] Overcoming mindset challenges and embracing your role as a retail leader.
• [10:12] How one retailer made $30,000 in a week with this proven sales strategy.

Resources & Links

• Sample customer call script and actionable checklist
• Is slow traffic impacting your sales, check out this marketing blog post for a great tip!

• Follow us on social media for more updates! Facebook / Instagram 
• Join the community with ambitious store owners in our Richer Retailer Facebook Group
• Follow us on social media for more updates! Facebook / Instagram 

Have questions? Reach out via email!

Listener Action Steps

1. Never miss a moment, subscribe to Richer Retailer on your favorite podcast platform!
2. Loved this episode? Leave us a 5-star review to help more retailers find us!
3. Join the community with ambitious store owners in our Richer Retailer Facebook Group

Your feelings are part of the journey, but they aren’t the drivers. Keep your hands on the wheel, celebrate your wins, and watch your business growth soar with ease.